Frequently Asked Questions

Inter-Canada Fisheries is a Canadian industry powerhouse that has been importing seafood worldwide since 1980. They specialize in sourcing the freshest and highest quality seafood from around the world. We share their warehouse and directly access all the fresh seafood from the docks. We ship out your crates within 24 to 48 hours of receiving the seafood in our warehouse.

We have considered seasonality, supply fluctuations, and other factors when pricing our crates. So any price increases we experience do not get passed down to you. However, if prices are adjusted, the adjustments will be done quarterly.

Are you planning a sushi party? Our fresh salmon is sushi / sashimi-grade. Yum!

This is a fundamental question!

For Fresh Seafood:

If you plan to cook and eat your seafood soon after receiving it, refrigerate it in its vacuum pack. It’ll stay fresh and delicious for at least 4-5 days!

If you don’t plan on consuming your seafood soon after receiving it, place it in the freezer (not fridge) in its original vacuum bag. When you want to cook your frozen seafood, take it out of the freezer and place it in the refrigerator to thaw for 24 hours. If it is not completely thawed out after 24 hours, you can melt it in cold water. Thawing your seafood in this way maintains its nutritional value and taste.

Sushi and sashimi-grade products must be completely frozen before consumption. This kills all the microbes. These microbes are generally eliminated by cooking, but as sushi and sashimi are not cooked, it is essential to freeze them beforehand.

For Frozen Seafood:

If you don’t plan on consuming your seafood soon after receiving it, place it in the freezer. When you want to cook your frozen seafood, take it out of the freezer and place it in the refrigerator to thaw for 24 hours. If it is not completely thawed out after 24 hours, you can melt it in cold water. Thawing your seafood in this way maintains its nutritional value and taste.

1. Since it is a perishable commodity, we take utmost care to ensure that it gets you quickly. We have designed our boxes so that your seafood remains under ideal temprature conditions for a few hours after being delivered. We prefer you receive your crate personally and not let it sit outside your front door or porch alone and lonely, especially on a warm day
2. Once you receive your seafood, place it in the refrigerator or freezer as per the handling instructions.
3. We try our best to deliver your crate in a safe place if there is no one there to receive it and we take a photo of the delivered crates. Even though the insulation & gelpacks inside can keep the seafood safe for an extended time period, please make sure that you retrive the dropped crates as earliest as possible and ensure it doesn’t get left outside for an extended period.
4. We will not be able to process refunds in cases of unclaimed and returned crates as the seafood will have spoiled by the time we get it back.

If you want your seafood to be as nutritious and delicious as possible, you should put it in your fridge to thaw for 24 hours. If it is not completely thawed out after 24 hours, you can melt it in cold water.

No. You do not have to sign up for an account to buy from Seafood Crate. Accounts are optional and they are not created automatically when you place an order.

If you need to check on your past orders, you will have to create an account using the email id which you used to place the order. 

Sign into your account using your email & password and you will be able to see all your past orders.

We’re located in Vaughan and ship to southern Ontario. We have plans to expand to all of Canada and select US states in the future. Are you in southern Ontario? 

There are prices on our website. Go to seafoodcrate.com and click Shop Now. You don’t have to order anything yet. Just select the seafood you want and you'll be able to see the prices of our products. 

If you are looking for something that is not listed on the website, simply send us a message and we will arrange for it.

We source a variety of fish and seafood from all over the world. And we have cultivated iron-clad working relationships with the most reputable seafood and fish suppliers and fishermen. 

Check the description of each product for more details.

Yes, we do ship to homes and businesses. We prefer that someone personally receive the delivery. Send crates wherever you’d like as long as it’s within our delivery area.

We currently ship within southern Ontario, More details are available on our delivery areas page https://seafoodcrate.com/pages/delivery-areas 

We offer free delivery for orders that are over $199 after discounts in Toronto GTA region. For orders under $199 after discounts the delivery charges are as below:

For addresses in Toronto: $9.99 + taxes

For addresses in GTA outside of Toronto: $14.99 + taxes

For delivery in Southern Ontario region outside of Toronto GTA, the delivery charges are as calculated at checkout:

Detailed breakup of postal codes / cities covered is available at https://seafoodcrate.com/pages/delivery-areas